Experience
Two decades turning complex change into practical outcomes.
A career spanning government, higher education, insurance, financial services, product and consulting—from strategy and policy through architecture, delivery and adoption.
2026—Present
Brisbane, QLD
WorkCover Queensland
Policy Officer — Future Claims Model Transformation
- Supporting redesign of the Future Claims Model, translating policy, legislation and complex compensation rules into implementation-ready business and calculation specifications.
- Defining calculation logic, inputs, controls, exception handling, auditability and test scenarios for statutory and claims payment calculations.
- Working across policy, business, technology and delivery teams to resolve ambiguity and shape future-state processes and solutions.
2026—Present
Brisbane, QLD
CreaniumLabs
Founder & Director / Principal Strategist
- Founded an independent innovation lab for rapid hypothesis formation, prototyping, validation and experimentation outside traditional corporate delivery constraints.
- Created Consensus12, an experimental decision-intelligence platform for structuring complex decisions, stress-testing options and improving traceability.
Queensland University of Technology
Consultant — Project Delivery / Solution & Product Owner
- Led business analysis and solution ownership across enterprise digital transformation, bridging strategic needs, enterprise architecture, SaaS vendors and multidisciplinary teams.
- Delivered the Canvas LMS replacement, an Academic Integrity compliance solution and the CourseLoop Academic Credit Management platform, including redesigned processes and enterprise integrations.
- Shaped feasibility, procurement and vendor evaluation; owned priorities, roadmap trade-offs and solution fit through delivery.
- Defined data migration, reporting and API requirements, and applied clustering and classification techniques to legacy-data quality and migration readiness.
Suncorp Insurance
Senior Business Analyst — Regulatory Change
- Led business analysis for the Duty of Disclosure to Misrepresentation stream within the Insurance Regulatory Change Program following the Royal Commission.
- Mapped legislative obligations and controls, then defined changes across sales, policy administration, customer portals, documents, underwriting, fraud, compliance and operations.
- Supported testing and change planning, contributed to the Business Analysis Centre of Excellence and mentored business analysts.
Tabcorp Holdings
Business Analyst / Iteration Manager — Lotteries CX
- Delivered customer, product and technology change across lottery retail terminals, web and mobile channels, and marketing platforms.
- Supported cloud modernisation, integrations across lottery, Keno and point-of-sale ecosystems, and data-led monitoring of Adobe marketing campaigns.
E&E Consulting / Suncorp Insurance
Consultant — Business Design, Programs & Risk
- Advised on business cases, options analysis, cost and benefits, future-state processes, requirements, risk and delivery across regulatory and transformation initiatives.
- Supported NSW CTP MAIA compliance and SIRA reporting, working across Guidewire ClaimCenter, Cognos, regulatory interfaces and security considerations.
1ICT Software Solutions
Product Manager / Principal Consultant
- Led discovery, product strategy, prototyping, roadmap and delivery of an enterprise governance and risk platform, managing five senior developers through its first release.
- Supported an ANZ Wealth compliance analytics product and operational improvement initiatives for Goodstart Early Learning.
University of Queensland
Senior Business Analyst — Enterprise Improvement
- Delivered internal transformation consulting across process excellence, service design and technology enablement using Lean Six Sigma, hypothesis testing and data analysis.
- Facilitated rapid improvement and future-state design; a casual-hire and payment redesign reduced transaction volume by about 50%, total cycle time by 80% and hands-on time by 60%.
- Prototyped automation and analytics use cases and shaped technology initiatives with enterprise and solution architects.
University of Queensland
HRIT Business Analyst
- Delivered HR technology and process initiatives across Aurion HRIS, PageUp, business intelligence, reporting and IT service management.
- Led solution evaluation, business cases and integrations, and prototyped analytics dashboards.
2006—2013
London · Singapore · Sydney · Bangalore
Accenture
PeopleSoft ERP Consultant / Systems Analyst / Team Lead
- Spent eight years in global financial-services technology supporting UBS and Macquarie across HRIS transformation, PeopleSoft and Oracle platforms, integrations, data, controls and production resilience.
- Led systems analysis and delivery for global HR change affecting up to 80,000 employees.
- Supported Oracle Fusion gap analysis, enterprise HR data models, service transition, Sarbanes-Oxley controls, disaster recovery and critical-incident management.